Information Technology

Technology Innovation

Our department provides strategic and tactical planning, development, evaluation, coordination, and maintenance of information technology systems, network security and integrity and related WAN infrastructure throughout the district.

We ensure stability and quality of technology support operations including management of workstations and end-user devices, Internet connectivity and filtering, VoIP services, equipment repair, audio visual needs and technical direction and support for district and school initiatives. This work all takes place in the context of matters relating to instructional design shifts afforded by technology integration.

Additional information and our overall strategic direction can be found in our Instructional Technology Plan.

You can also view this news story for information on our ongoing work funding technology through Smart Schools Bond Act referendum.

Data Privacy and Security

The City School District of Albany is committed to protecting student data in accordance with State Federal laws and regulations, including the Family Educational Rights and Privacy Act (FERPA), Children's Online Privacy Protection Act (COPPA), Children's Internet Privacy Act (CIPA) and New York State Education Law § 2-d (and the Part 121 Amendment).

Learn more by visiting our Data Privacy and Security page.

Technology help

District employees in need of assistance with technology should submit a ticket using our IncidentIQ system, linked on this page as well in the "staff" directory available on all pages of our site.

For families, our Help Desk may assist with issues related to connecting a Chromebook to wireless access points, or with student login to the Chromebooks or the Clever suite of applications.

You can reach the Technology Help Desk from 8 a.m.-3:30 p.m. each weekday at (518) 475-6195.